Return & Exchange Policy

We offer free exchange and returns on products purchased directly from us.

Returns

1. Eligibility for Returns:
   • Products can be returned within 7 days from the date of receipt.
   • To be eligible for a return, the product must not be washed, worn, or altered.
   • The product should be returned with its original price tag, packaging bag, and label.
2. Process for Returns:
   • Visit “Returns & Exchange” and follow the instructions to initiate a return.
   • Upon receiving your return request, we will arrange for a pickup within 3 to 5 days.
   • After we receive the item, a quality check will be conducted within 5-7 days.
   • Your store credit will reflect in your  account within 5-7 working days after the quality check is completed.
3. Refund Method:
   • For prepaid orders, the full amount will be refunded to your account.
   • For COD orders, the store credit will be processed after deducting the shipping fee and convenience fee.
4. Final Sale Items:
   • Products marked as “Final Sale” cannot be returned or exchanged.

Size Exchange

1. Eligibility for Size Exchange:
   • Size exchanges are allowed within 7 days from the date of receipt.
   • To be eligible for exchange, the product must not be washed, worn, or altered.
   • The product should be returned with its original price tag, packaging bag, and label.
2. Exchange Process:
   • Visit “Returns & Exchange” and follow the instructions to initiate a size exchange.
   • We offer free size exchanges.
   • Upon receiving your exchange request, we will arrange for a pickup within 3 to 5 days.
   • After we receive the item, a quality check will be conducted within 5-7 days.
   • Your exchange item will be dispatched within 7 days of receiving the original piece.
3. Exchange Limitations:
   • Each order qualifies for a single free exchange.
   • An exchanged item cannot be returned or exchanged again, except in exceptional circumstances for an additional charge.